BMI Widget not filled by patients even if it is required

  • Profile Image
    shhaider
    Asked on January 12, 2022 at 06:07 AM

    Hi, we have got 2 registrations from patients in different time spans who didn't fill their BMI values, this field is required and is shown when we edit their submissions but no sure, why they haven't filled it.
    This can also be the case, that they filled it but we didn't get this in both our google sheet integration and tables/inbox. Or maybe this has something to do with browser/device used?
    Can you please look into depth so we can prevent it for all future registrations, Thank you

    Submission ID: 5176858192253221159
    USER DEVICE AND BROWSER

    Mozilla/5.0 (iPhone; CPU iPhone OS 14_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) GSA/190.1.416438978 Mobile/15E148 Safari/604.1

    Form's link: https://form.jotform.com/220054861519454


    1641985650_61deb672ae385_




  • Profile Image
    Christian_A
    Answered on January 12, 2022 at 07:08 AM

    Hi,

    Thank you for contacting support.

    I cloned, tested your form on a HIPAA compliant account and was not able to replicate the issue. It will not let me continue unless the BMI Calculator widget is filled.

    1641988785_61dec2b1bf0ed_Screen Shot 202

    I cleared form cache, tried multiple browsers, tried incognito, and cleared browser cache and issue still did not occur, it's possibly account/form related. I am raising this to our developers for further investigation. We are unable to provide a time frame as to the resolution but you will be notified through this thread as soon as an update is available.

    Should you have additional queries, please let us know.

    Thanks & Regards,



  • Profile Image
    shhaider
    Answered on January 12, 2022 at 07:30 AM

    Thank you, we will be waiting for an update from your side.

  • Profile Image
    shhaider
    Answered on January 21, 2022 at 06:49 AM

    Hi, another patient filled the form without filling his weight and height in BMI widget.


    USER DEVICE AND BROWSER

    Mozilla/5.0 (Linux; Android 11; SM-G981U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.87 Mobile Safari/537.36


    Submission ID: 5185518168534590259


    Form's link: https://form.jotform.com/220054861519454


    Please send a follow up to your developers team as this field is very important and it has already been many days but we have got no update from your end.

    Thank you

  • Profile Image
    Raymond_M
    Answered on January 21, 2022 at 08:06 AM

    Hi there,

    I'm sorry to hear about your experience!

    I have gone ahead and made another clone of your form in a HIPAA-compliant account. I'm afraid that we still weren't able to reproduce the issue as it still required me to complete the BMI data.

    1642770085_61eaaea582d04_

    Rest assured, this ticket is already escalated and our development team will be investigating this as soon as possible and get back with an update.

    In the meantime, please feel free to leave any questions you have.