Where did the forms go?

  • Profile Image
    Mais 
    Asked on January 12, 2022 at 08:38 AM

    Dears,

    Kindly note that the surveys we created and used are not available, and a message appeared 'YOU DON'T HAVE ANY FORMS YET'

    Please advise


    Thanks,

    Screenshot
  • Profile Image
    Ravi
    Answered on January 12, 2022 at 09:03 AM

    Hi Mais,

    I can see on our end that your account is marked as the "DORMANT" Which means you have not accessed your account for a very long time.

    This might be the reason you are unable to see the forms which you created earlier.

    Please feel free to reply to us on the same thread with your responses.

    Thanks,

    Ravi.



  • Profile Image
    Ravi
    Answered on January 12, 2022 at 09:24 AM

    Hi Mais,

    You can ignore the last message from our end.

    Upon checking from the admin panel, it seems the your account is a Guest account. That's why it is showing you doesn't have any forms.

    You first needs to create a Jotform account, then every form you'll create will be stored in your account.

    Please feel free to reply us on the same thread if you face any issue or need any help.

    Thanks,

    Ravi_G.