What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cancel account

    Asked by kerryann on July 31, 2011 at 12:03 AM
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    JotForm Support

    Answered by liyam on July 31, 2011 at 01:05 AM

    Hello kerryann,

    I'm not sure if someone has already processed the cancellation for you or you were able to cancel your account.  I have checked your account information and you are already scheduled for downgrade on August 2, 2011.  This means that the process for cancellation was successful and with this, you will not be charged again.

    Feel free to upgrade back to Premium anytime.  If you have other questions or concerns, please let us know.

    Thank you for using Jotform!

    -Liyam