What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How long it takes to activate my upgrade after the purchase ?

    Asked by preventionincendiestoke on April 23, 2014 at 12:04 PM

    Hi, i've purchase 1000 per months last week, and i want to know how long it takes to activate it...

  • Profile Image

    Answered by KadeJM on April 23, 2014 at 01:17 PM

    It should be instantaneous. This happened because you were not logged into your account at the time of purchase so it did not associate with your JotForm Account. I've gone ahead and fixed this for you but you may need to log out then log back in if you do not see the reflected change yet.