Issue with Jotform banner showing on the Thank You page

  • americascollection
    Asked on January 12, 2022 at 1:40 PM

    It was my understanding that your branding would be removed if I paid for the premium version. Your branding still shows on the Thank You page in my forms. How can I manually remove it?

    Jotform Thread 3662467 Screenshot
    Page URL: https://americascollection.com/satisfaction-survey/
  • Alexander_G
    Replied on January 12, 2022 at 5:01 PM

    Greetings, 👋

    Thanks for contacting us.


    Kindly, try to go to your setting's page and uncheck Jotform Branding:

    Setting's Page: 👉 https://www.jotform.com/myaccount/settings

    1642024814 61df4f6e5a299 Screenshot 10

    Please, let us know if you need any further assistance.


    Warm Regards,

    Alex

  • americascollection
    Replied on January 16, 2022 at 7:06 PM

    Perfect, thank you