Account overlimit?

  • tributeproductions@earthlink.ne
    Asked on April 23, 2014 at 5:05 PM

    hi guys

    I got an email saying my account is over limited with 100 inquiries

    I HAVE DEFNATELY NOT GOTTEN 100 INQUIRIES so I wonder if there is a glitch? can you help? thanks

    Page URL: http://www.tributeproductions.com/#!inquire/cg80
  • Carina
    Replied on April 23, 2014 at 6:18 PM

    I checked your account and you have 11 SSL(secure) submissions out of 10 monthly included in the free plan. I reset the counter to 0, but we can only do this once.

    To avoid future suspensions please go to Setup and Embed>Embed forms>uncheck the Secure option and embed the form again:

    Account overlimit? Image 1 Screenshot 20

    Let us know if we can be of more assistance.

    Thank you