What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account overlimit?

    Asked by tributeproductions@earthlink.ne on April 23, 2014 at 05:05 PM

    hi guys

    I got an email saying my account is over limited with 100 inquiries

    I HAVE DEFNATELY NOT GOTTEN 100 INQUIRIES so I wonder if there is a glitch? can you help? thanks

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    Answered by Carina on April 23, 2014 at 06:18 PM

    I checked your account and you have 11 SSL(secure) submissions out of 10 monthly included in the free plan. I reset the counter to 0, but we can only do this once.

    To avoid future suspensions please go to Setup and Embed>Embed forms>uncheck the Secure option and embed the form again:

    Let us know if we can be of more assistance.

    Thank you