Date field validation gone wrong on some date fields

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    Katsikas
    Asked on January 13, 2022 at 08:23 PM

    When completing the forms - the date does not work. It says that this date is not valid despite picking the right date format and/or selecting the date from the calendar.


    See attachement

    Screenshot
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    Bojan_J
    Answered on January 14, 2022 at 03:28 AM

    Greetings.

    I was unable to find fields from your screenshot in your forms. Can you please let us know the URL of the form where this problem is occurring so we could assist you further?

    Thank you for your cooperation.

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    Katsikas
    Answered on January 14, 2022 at 12:16 PM

    Hello


    It is happening on many of our forms.


    https://www.jotform.com/form/213366304639255


    You can check all our forms - patients are not able to put any dates in there. Can you please help.


    Thank you

    Elias

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    JohnRex
    Answered on January 14, 2022 at 01:18 PM

    Hello Elias - I have tried it on my end and was able to replicate the issue:

    1642181746_61e1b472199bf_

    There's something wrong with the date fields of your form although I cannot replicate it on my test forms.

    Also, when I added a new date field (on a cloned form) with the same settings as that of the date fields with error, the issue doesn't happen.

    I am sending this over to our backend team for further investigation. We will let you know here as soon as we receive an update.

    Apologies for this inconvenience.

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    Katsikas
    Answered on January 14, 2022 at 07:11 PM

    It would be great if we could get a fix fairly quickly as we rely on these forms for our business.

    Thank you

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    Cecile_A
    Answered on January 14, 2022 at 07:24 PM

    Hello,

    My colleague has already forwarded the issue to our backend team for further investigation. We can't give you an ETA but rest assured we'll inform you right away once an update becomes available.

    Thank you for your patience and understanding.

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    Katsikas
    Answered on January 14, 2022 at 07:49 PM

    Thank you - I really appreciate it.

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    Katsikas
    Answered on January 15, 2022 at 10:49 AM

    Was there any solution or fix to my problem with the forms (birthdate and date fields)?

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    JohnRex
    Answered on January 15, 2022 at 12:00 PM

    We haven't heard any news yet from our developers. Rest assured that as soon as we received one, we will let you know here.

    Meantime, could you please hide the said fields and add new date fields to replace them? Configure the new date fields to follow the same settings as those existing date fields and see if they'll behave differently. If it does, then you can just delete the date field with errors and just use the newer ones.

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    sinanusluer
    Answered on January 18, 2022 at 07:36 AM

    Hello @Katsikas

    The error seems to be resolved. If the error is repeated, you can let us know.