Form info not coming thru via email

  • jsotkin
    Asked on January 14, 2022 at 11:51 AM

    I have a form called Apply for Your Complementary Ideas & Insights Session. I am attaching two images showing the difference between what II see online and what comes through via email. This doesn't happen with other forms. (I see that I can only upload one image. I'll upload the second one via a reply.)

    Jotform Thread 3669393 Screenshot
  • jsotkin
    Replied on January 14, 2022 at 11:52 AM

    Attached is what comes through via email.1642179158 61e1aa567b8fe Jotform email Screenshot 10

  • Samuel_Ray Jotform Support
    Replied on January 14, 2022 at 3:18 PM

    Hi there,

    That's happening because the email notification and the autoresponder were both created when the fields are not yet updated.

    We can easily resolve that by deleting the current email notification and autoresponder and recreating it back again. This will update your emails to the current fields you have in your form.

    1642190840 61e1d7f826b88 Screenshot 10

    I hope this information helps. If you need further assistance, please don't hesitate to reach back out to us. Thank you!

  • jsotkin
    Replied on January 14, 2022 at 4:22 PM
    Thanks. I wouldn't have thought about that.
    Joan
    Joan Sotkin - 505-471-8594
    Money & Mindset Mentor
    Podcaster. The Prosperity Show Podcast
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