Upgraded the wrong account, getting the right account upgraded

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    crenkenney
    Asked on January 14, 2022 at 01:08 PM

    Just paid for upgrade to silver using crenkenney@gmail.com.

    Needed it to upgrade my free ren@scfundraising.app account.

    Can you make the change?

    Please Advise

    Ren

    425-772-1682

    ren@scfundraising.app


  • Profile Image
    parker
    Answered on January 14, 2022 at 04:35 PM

    Hello,

    We don't have the ability to switch which account is upgraded. We can move forms around for you to the correct account and you have the ability to change emails on accounts. We can also refund the payment on this account and then you can upgrade the other account.

    Let us know how you would like to proceed.

  • Profile Image
    crenkenney
    Answered on January 14, 2022 at 07:19 PM

    Thanks for the response.

    I have a form liked to my web site. So, is it best to refund and reup on the ren@scfundraising.app or can you move the form to crenkenney@gmail and then I can change the subscriber demographics?

    Whichever is easier for you on the back end works for me.

    Ren

    425-772-1682


  • Profile Image
    Carrissa_M
    Answered on January 15, 2022 at 12:46 AM

    Hello there,

    Thank you for giving us options to help you out with your concern.

    I have successfully moved the forms from account Ren_Kenney to crenkenney.

    Again, thank you so much and I hope you do have a great day.

    Regards,