What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is visual report broken?

    Asked by altpress on April 24, 2014 at 09:15 PM
    I can't get it to work either. Is it broken again?
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    JotForm Support

    Answered by EltonCris on April 24, 2014 at 09:23 PM

    Visual report builder is working on my side as of checking.

    Can you please clear your browser's cache and try it again? If the issue persists, let us know here so we can assist you further. Thanks!

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    Answered by altpress on April 28, 2014 at 02:23 PM

    Well, the issue persists. it used to be that the visual report creator would create "visual reports" - bar graphs, pie charts, etc., of the subsmissioins. Right now it just gives a blank page where you can do what you did, which is to just be able to put elements into the blank area, but nowhere are any sharts or graphs of the submission data.

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    Answered by altpress on April 28, 2014 at 02:29 PM

    FYI: I'm using Safari and Chrome on a Mac. Both browsers give the same results.

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    JotForm Support

    Answered by Welvin on April 28, 2014 at 02:56 PM

    After you drag the Chart, you have to select a Chart Data  which is the field from your form.

    Also, chart is visible only if your forms contains the fields from the Survey Tools, the Radio button, the Checkbox and the Dropdown.

    What is the form URL in question? Let us know and we'll check it for you.

    Thanks

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    Answered by altpress on April 28, 2014 at 08:32 PM

    I don't see an option for Chart aymore. If you see the first image below (as well as the image in the above post from previous JotForm tech support) you'll see that it's missing. The icons in the navigation for "Chart" and "Text Grid" appear, but they disappear the instant the page loads (see the second image below).

    It does this for every form of ours that I try to get a visual report on.

     

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    JotForm Support

    Answered by ashwin_d on April 29, 2014 at 12:02 AM

    Hello altpress,

    It seems you are right.

    I am able to replicate the issue you are having. When I tried to create a "Visual Report" it does not display the "Chart" button in the toolbar. If we refresh the page, the char button does appear but only for few seconds. Please check the screenshot below:

    I am creating a bug report and sending it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by alp_deniz on April 30, 2014 at 12:32 PM

    Now it should be working as expected. Please let me know if the problem is persisting. 

    Kind regards

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    Answered by altpress on April 30, 2014 at 03:15 PM

    Thanks!