What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Michael McGowan on April 26, 2014 at 11:08 AM

    Further to you mail copied below, I do not understand '10 payments' and am at a loss to know how we can have used nearly 100MB when this form is used solely for occasional messages sent through the site.  We had 3 messages in january, 1 message in february and 1 3 messages in March. Can you explain?  If necessary, I will of course upgrade.

    Many thanks


    Michael McGowan

    We would like to inform you that your JotForm account has almost reached 10 payments per month this month. Free accounts are limited to 10 payments per month. Your forms will be automatically disabled once you reach your allocated quota. 

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy: 

    Thanks for using JotForm, 

    JotForm Team

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    JotForm Support

    Answered by BrianPaulo on April 26, 2014 at 11:28 AM

    Hi Michael,

    You free account can receive 10 payments. You are right about the 100Mb storage space. To better understand the features of free account, I've listed what you can get with free account below:


    100 submissions

    10 SSL Secure connection

    10 receive payments

    100Mb of storage

    1 sub-user account

    unlimited forms

    Although, you haven't used up the 100Mb storage if you already received 10 payments or 10 SSL Secure connections, your account will be temporarily deactivated until the first day of the following month.

    Let us know if this clarifies your question.