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    Values Missing on Email Field on Submissions Page or Exported to XLSX or CSV

    Asked by knlee on April 26, 2014 at 10:18 PM

    Hi,

     

    When exporting form data to XLS, CSV some required data is not included in the form. When I view submissions, if I click on the PDF view of a form submission and then click 'edit' the missing data shows up.  

     

    This isn't particularly accessible. Please help.

     

    Thanks,

     

    Katrina Lee

    katrina.n.lee@gmail.com

    Page URL:
    http://aeuromotive.com/?page_id=2

    all Submissions CSV form data accessible
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    Answered by Cesar on April 27, 2014 at 12:11 AM

    I have been trying to ccompare submission data between the methods you've described. To assist you better please let us know of an specifc instance (details on the submission and fields) this is happening on. Thank you.

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    Answered by knlee on April 27, 2014 at 12:20 AM

    The email field data is not displaying.  This appears to be the case for all submissions.  Attached is a screenshot that shows the empty field in XLS but that the data appears in the edit mode for the PDF view.

     

  • Profile Image

    Answered by Cesar on April 27, 2014 at 01:10 AM

    I have tested the scenario you've described on your latest response. I was able to replicate the issue. I will go ahead an raise a ticket to the Dev Team so that they can review what is causing this. Once they have any updates on this, they will let us know through this thread. Thank you.

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    JotForm Support

    Answered by alp_deniz on April 27, 2014 at 03:52 AM

    Hello,

    I have investigated your form and could not find any problems related to your submission data. It seems that there are two "E-mail" fields, one is below "About You" section and one is at the end of your form. Since the first "E-mail" field is required, it is filled by everyone and data is there as expected.

    Could you please let me know if I get it wrong? I will be happy to assist you on this matter.

    Kind regards