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  • Profile Image

    JotForm Malfunction

    Asked by fincalosbalcones on April 27, 2014 at 01:42 PM

    English Version:

    I am having big problems when I'm editing and testing my form. The following are some of the problems I am experiencing most of the time:

    1-Calculated fields show erroneous results even if the input data for the calculations are correct.

    2-

    When I'm editing the conditions in the wizard of conditions, the form fields are not displayed to create or edit conditions, and some times the wizard show fields that not exists in the form.

    3-

    The mathematical functions (Example Max (0, result) malfunctioning generate erroneous results.

    4-

    The embedded form on my website also malfunctioning.

    All these problems seem to increase when the JotForm website responds in a slow manner, including displays messages that the system is not available. Really this is causing me a big problem and concern. I appreciate your help immensely.

     

    Spanish Version:

    Estoy teniendo grandes problemas cuando estoy editando y probando mi forma. Los siguientes son algunos de los problemas que estoy experimentando en la mayoría del tiempo:

    1-Los campos calculados muestran resultados erroneos aún si los datos ingresados para hacer los cálculos estén correctos.

    2-Cuando estoy editando las condiciones en el asistente de condiciones, los campos del formulario no se muestran para crear o editar condiciones, en algunos momentos l asistente muestra campos que no existen en la forma.

    3-Las funciones matemáticas (Ejemplo Max(0, result) funcionan mal, generan resultados erróneos.

    4-La forma incrustada en mi website funciona mal también.

    Todos estos problemas parecen incrementarse cuando el website de JotForm responde de una manera lenta, inclusive muestra mensajes que el sistema no está disponible. Realmente todo esto me esta ocasionando un gran problema y preocupación. Agradeceré inmensamente su ayuda.

  • Profile Image

    Answered by Cesar on April 27, 2014 at 05:18 PM

    As these are multiple unrelated errors we must tackle each it's own thread. For which I will split them as neccesary.

    The first question will be discussed on this thread, but to assist you properly, please provide steps (walkthrough) that can cause the miscalculations you described above. Thank you.