Not able to send form submissions to FTP

  • desertcompanion
    Asked on January 19, 2022 at 1:39 PM

    I have followed these steps, but am not able to see the actual directory of my FTP, I just see an arrow circle like its trying to load the directory and then it will finally say the directory is empty. And I end up getting a 502 Bad Gateway error when submitting the form (a time out that I have traced back to the FTP connectivity) I enter my credentials and I get the green check mark, I am also able to manually type in a path through from jotform and it creates those folders automatically into my FTP server (i see them created). But when I hit the "finish" button it cycles and cycle until I get an error:

    We couldn't complete the integration with your server. This could be related to the file/folder permissions. Please check permissions and try again.

    Here is the error returned by the server:


    Cannot move file to server: /Jotform/2020 Focus on Nevada/README.txt.

    Our IT department has confirmed that there are no permission issues.

    I had this exact same issue last year and I thought I had resolved it. But I do not remember what it was.

  • jonathan
    Replied on January 19, 2022 at 7:32 PM

    We apologize for the inconvenience. Can you please confirm first that the issue was that you could not complete the FTP integration process due to the finish button not working?

    1642638362 61e8ac1ae62a4 zzz 2022 01 20 Screenshot 10

    Can you also take a screenshot image of error screen and share it to us. It will help us check accurately on the issue if we have visual of it.

    I've been testing the FTP integration on my account, but so far it appears to be working properly. It could be possible also the issue was just due to the settings/configurations on your side.

    I also suggest checking in your account privacy settings .

    Look for the option that have "Require log-in..." and uncheck them. See if it makes any difference.

    1642638721 61e8ad812a2f5 zzz 2022 01 20 Screenshot 21

    We will wait for your updated response.