FTP or File Transfer Protocol is a way of transferring files between computers. If you have an upload field in your form and want to forward those submitted files directly to your server, an FTP Integration can do that.
Setting up the FTP Integration is super easy. Let’s start!
- In the Form Builder, go to the Settings tab.
- Click Integrations on the left panel.
- Search and click FTP from the list.
- Enter your FTP Credentials for the authentication.
- Click the Authenticate button once the credentials are in place. If your FTP credentials work, proceed to the next step below.
Note
If your hosting provider says so, you need to check if your FTP connection is passive. Otherwise, leave it unchecked.
- On the next screen, you’ll get the following options.
- Select a folder — This folder will be the primary submission folder of the integration. If you haven’t created the folder yet, you can type it in and let the integration create it upon receiving your first submission in the form.
- Create a subfolder for each submission — Check this to create a subfolder. Uncheck this option to save the file uploads and PDFs to the main folder. For this option, the integration selects the Submission ID by default, but it supports the following fields: Name, Email, Short Text, Dropdown, and Single Choice fields.
- Send submission PDF — Check this option to send the PDF copy of the submission to the FTP.
- Select the upload fields to send to your server — Select to send file uploads to the FTP.
Note: You can only select the regular File Upload element in this section, not the file upload widgets.
The default path goes this way: Main Folder > Submissions Folder > Subfolder for Form Submissions.
Notes
- You can’t send your form submissions to the chosen/defined Main Folder. The submissions are always stored in the Submissions Folder.
- The name of the Submissions Folder is based on your form title.
- Both the “Send submission PDF” and “Select the upload fields to send to your server” options are hidden when you do not have a file upload field(s) in your form.
- At the bottom part, click the Save button to save the integration.
- Finally, click the Finish button to complete the integration.
Send Comment:
34 Comments:
What file format types to do support for audio, video, photos and text?
Thanks!
Does this support SFTP?
We collect PII and cannot use FTP for our use case.
No support for FTPS or SFTP? Would need this for HIPAA
I am consistently getting Authentication failed. Credentials are right, but on my server it shows a different IP every time I attempt FTP connection. Can you share what your IP addresses are so that I can whitelist them for this connection request?
I am getting a different window for submission where I cannot see settings icon. Pls advice.
In Step 3 above in the new Submission page, I don't see the Settings Icon so we can turn on FTP. Please advise
I am getting a different window for submission where I cannot see settings icon. Pls advice.
I have followed these steps, but am not able to see the actual directory of my FTP, I just see an arrow circle like its trying to load the directory and then it will finally say the directory is empty. And I end up getting a 502 Bad Gateway error when submitting the form (a time out that I have traced back to the FTP connectivity) I enter my credentials and I get the green check mark, I am also able to manually type in a path through from jotform and it creates those folders automatically into my FTP server (i see them created). But when I hit the "finish" button it cycles and cycle until I get an error:
We couldn't complete the integration with your server. This could be related to the file/folder permissions. Please check permissions and try again.
Here is the error returned by the server:
--
Cannot move file to server: /Jotform/2020 Focus on Nevada/README.txt.
Our IT department has confirmed that there are no permission issues.
I had this exact same issue last year and I thought I had resolved it. But I do not remember what it was.
I want to DOWNLOAD submissions by FTP. I am not successful at getting a full CSV of my submissions. May I go up to your FTP site and download my submissions? And if so, how?
What happend if we have the ftp non active
Hello,
I can't find a clear explanation of "How to Send Submission Data… via ftp" despite it being part of the title.
Could someone clarify if it is possible to send submission data from a form via ftp and not just an uploaded file from the upload field?
Thanks,
Pete
how can i set the file type for ftp to be either a CSV file, or even a TXT file? NOT a PDF
thanks
Tim
Can we determine the file format and the schedule of the export so nightly?
Keep up the good work guys!! (and girls!) I am a happy user of joyform!
Many thank you, this is very helpful We to Work!
And success always for jotform ... :)
Terima kasih banyak, ini sangat membantu kami untuk bekerja !
Good..JOB.............GUYS
Very nice, I like it! Cute picture too :)
Very nice! Thank you!
Very nice tool. But please, please don't change what is not broken for the sake of changing it. Jotform is great as it is :)
Please do not change it to much it works great the way it is. It's simple and usable for forms which it what it needs to be. I have used 5 of your forms just as they were basically and found them to work just fine for my website. Sometimes you can include to much or taper with what is ALREADY GOOD, and make it to complicated. Unless, your adding "new" features, my opinion is to leave it along! Just an opinion! Thanks dk4u. P.S. Was peeking at other forms with someone else, but no, I found I liked yours the best!
TAFFYs of Eaton ( ) absolutely loves your forms. Without ANY doubt the very best on the market and driven to satisfy the needs of the customer.
A very BIG THANK YOU from all of us !!
I m in wix platform.
can I use the button feedback with pop up for my form in my website ?
Great.... thanks a lot for the feature..
Hello, upon viewing a submission I would like to be able to export the submission to an existing Worksheet. IS that possible?
Thank You Excellent. =D
Gracias... ahora sera mas practico integrar los formularios en mis sitios wordpress.
Saludos desde Tijuana, MX :)
very nice
I'm having trouble connecting.
First off, I tried using my SFTP settings, but the "test connection" wheel spun forever. It'd be nice to make SFTP an option since we deal with fairly sensitive documents sometimes.
Secondly, when I switched back to regular FTP and port 21, the test connection succeeded. However, when I was brought over to the folder list, I just got a spinning wheel. It never resolved.
In this instance, I created a unique ftp user account just for this purpose. Since I could not use sftp, I had to pick a shell ftp account type option. I went with bin/bash, but that didn't work. My other options are:
bin/sh
bin/csh
bin/ksh
bin/tcsh
Can you let me know what the best settings are?
Thanks
Does this allow the forms to be automatically uploaded to a specific folder every time someone submits the form or is it just a one time thing that allows me to export the submitted forms to my folder.
Is it possible to do that (make it submit the forms to a specific folder on my computer say a drop box folder every time submits a form)
Thank you
I'm getting Wrong Host Name error
I'm trying to send the uploaded file to my localhost ftp, I'm using filezilla server, and i can access it through filezilla client,
I fill out the form like this
FTP Host : 127.0.0.1 ; Port : 21
Username : root
Password :
And i'm keep getting an error,
Thank you
Could you please describe how the form processes the data? I have seen inconsitent replies on the forums.
Once the user clicks the submit button, what exactly happens? I would assume the process is as follows:
1) Submission entries are saved
2) Uploaded file is saved on jotform server
3) Uploaded file is sent to the integrated ftp server
4) Thank you page is displayed for the user
If step 3 fails, the user will not see a thank you page. First question: is there any way to manage which error the user sees? Assuming the submission on jotform is safe, I would not want the form user to actually see an error page and think he needs to fill in the survey again.
Could you please also confirm that even if step 3 fails, the uploaded file is still supposed to be safely stored on jotform server?
If this is not the case and an ftp connection failure can in any way, shape, or form endanger the safety of either the survey data or the copy of the uploaded file on the jotform server, please make that clear in the description of the feature, as this potentially makes the FTP integration a very risky tool to use.
Are the files then stored only on my webserver? If not, is there an option for files not to be stored by jotform? I don't wanna go over the 10gb quote, which I'm sure I wouldn't for a while, but what happens to older files? They get deleted, or do I have to delete them automatically? How does that work? When uploaded to my server, do the files stay in a folder always, or by deleting the message from my inbox, would the files also be deleted? Thanks.
i cant still find it