What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my account

    Asked by Rachel  on April 27, 2014 at 08:00 PM

    I have an account on Jotform that is charging me a monthly amount. I want to cancel it, but I can't seem to figure out which email I used to create it. 

    my account JotForm email create
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    JotForm Support

    Answered by ashwin_d on April 27, 2014 at 11:11 PM

    Hello Rachel,

    Upon checking, I found that your account username is "clarinetrachel". The email address used in your profile is "clarinetrachel@gmail.com". This account is actually a free account.

    It seems that you have another account "racmur4" which is a premium account. The email address used in your profile is contact@just*****-nr.com.

    Do you want us to cancel your subscription? Please sign in to your JotForm account and send us the message. We will do the needful.

    Thank you!