What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my paid subscription for a few months as this is our low time of the year

    Asked by huskie on August 01, 2011 at 05:35 PM

    I pressed the cancel button but it just too me to paypal, and the page said invalid

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    JotForm Support

    Answered by NeilVicente on August 01, 2011 at 05:45 PM

    Hi,

    You must be logged in to the Paypal account you used for paying your subscription to be able to cancel it. You can also cancel the subscription directly by doing the steps below:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Cancelling your Premium subscription will not affect your forms and data in any way. Your account will only revert back to free status. If you cancelled way before your subscription's billing date, your account shall stay Premium until the time you have paid for expires.

    Let me know if you need further assistance with the cancellation.


    Neil