Downgrading my account

  • Profile Image
    Asked on August 01, 2011 at 08:45 PM

    I'm asking to downgrade account from professional to basic status about a month ago and the account stills displaying Professional Status. Please, help. I have emailed twice to Plimus (the payment processor) and still waiting for an answer.


    Thank you!


  • Profile Image
    Answered on August 02, 2011 at 12:56 AM

    Hi Orlando,

    To downgrade the account please login to Jotform then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.

    Your account will stay Professional until the time you have paid for expires

    If you are having problems with this process let us know the soonest
    possible time and we can downgrade it for you.

    Thanks for using JotForm.


  • Profile Image
    Answered on August 02, 2011 at 11:46 AM


    I tried the Plimus website and it didn't work. My username and/or password seem like wrong account log-in details. I thought it was easy to change account status, but the Plimus site makes it harder for costumer to choose any option.

    Please, help me. The only thing I want is not to be bill for next cycle, which starts on the 4th of august. I asked for this about a month ago, and I was billed anyway.

    Thanks for your help.


    Orlando Orengo

  • Profile Image
    Answered on August 02, 2011 at 12:22 PM

    Hi Orlando,

    As requested, I have cancelled your Professional account. Please let us know if you need further assistance.

    Thank you for using Jotform!