How to disable Password Protection from Attached PDF?

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    ClayCountyMN
    Asked on January 20, 2022 at 02:06 PM
    Is there a way to have the PDF's not password protected if it's not a HIPAA classified document? We have a few forms that are HIPAA but most of our forms are not. But it looks like all the attached PDF's always need a password to open. Is there a way to have HIPAA and Non-HIPAA forms and PDFs
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    Afzal
    Answered on January 20, 2022 at 02:17 PM

    Yes, you can simply disable the password protection from the attached PDF documents from the email settings.

    To disable the password protection, please follow the below steps.

    • Go to Settings.
    • Select Emails.
    • Edit the Email Settings by clicking on the Edit button.
    • Go to the Advanced tab and scroll down to Enable PDF Password.
    • Now uncheck the Enable PDF Password to disable the password protection.

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    Please give it a try and don't hesitate to reach out if you need further assistance.

    Thank you.

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    ClayCountyMN
    Answered on January 20, 2022 at 02:45 PM

    Thank you, I tried that but it is not allowing me to uncheck the box because of the HIPAA . Please see screenshot attached.

    Darren1642707858_61e9bb926d1d3_Capture.JPG

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    Afzal
    Answered on January 20, 2022 at 02:51 PM

    Thank you for following up, Darren.


    My apologies for misunderstanding your questions earlier. The solution provided by me was for the forms without HIPAA protection. Unfortunately, it is not possible to disable the PDF password for HIPAA-protected accounts. Disabling the PHI for your form fields can not help in this case.

    As the passwords are required by default for HIPAA accounts, there's no workaround for your request.


    Should you have any other concerns, kindly let us know.

  • Profile Image
    ClayCountyMN
    Answered on January 20, 2022 at 03:23 PM

    OK thank you for looking into this for me.