What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Ability to customize PDF Report Format

    Asked by randallmeeker on April 28, 2014 at 12:26 PM

    When I create my email alert, I was hopign the downloaded PDF version would match, it does not. Is there a screen to also modify the PDF in the same way that I create my email alert?

    -- OR --

    Is there a way to modify the label used in email and PDF generation because some of my questions use big long paragraph text and I don't need that regenerated on my email and pdfs.

    email label create same
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    JotForm Support

    Answered by BDAVID on April 28, 2014 at 12:42 PM

    Hi, unfortunatelly there is no way to customize it. The PDF output format is fixed and not customizable.

    Since you have customized the e-mail alert, you can just print the e-mail message as PDF file (Chrome browser has this capability) Hope this help. Inform us if you need further assistance.

     

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    Answered by randallmeeker on April 28, 2014 at 12:51 PM

    Unfortunately when I print an email I get all the email as formatted by the email client, that is why I wanted the PDF. I'm not sure if there is a place to make a feature request but it would be great to have the PDF use the same layout as the email alert OR to customize the PDF OR to customize the labels used in reports.

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    JotForm Support

    Answered by EltonCris on April 28, 2014 at 01:14 PM

    @randallmeeker

    We can submit this as a feature request, but we can't guarantee you of its implementation.

    Is there anyway you could remove the additional formatting added by the email client? Maybe you can find it on the email settings, what email client you're using? If you can open the email on the browser, try printing it there, maybe that removes the formatting.

    Or are you satisfied with submissions formatting like how it looks here? https://www.jotform.com/submission/264399963883422212. You can add this on your email so whenever you get a submission, just click on the link so it opens on your browser and then print it there. To do that, copy the following URL and paste it on your email notification.

    https://www.jotform.com/submission/{id}

    Thanks!

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    Answered by randallmeeker on April 28, 2014 at 03:19 PM

    I was not asking for guarantee that my feature be implimented, just throw it out there for consideration.

    Removing the the email formatting used in the client is not an option because I can't control the email programs of the users who receive these emails.

    Opening in your browser is a better solution, but it has some of the same drawbacks (baked in header / footer) and then to get the PDF you take another step to "Save" or "Print As". So at this point I would have to write up a How To for the users for each browser.

    My thoughts is that the purpose of the PDF in any application is to overcome these hurdles in printing and the display of information and to keep formated page the way the user wants it formated. It seemed odd to offer the PDF, but not alter its layout, so I asked. 

    Thanks for the options, and lords know I maybe by myself in wanting this feature. 

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    JotForm Support

    Answered by EltonCris on April 28, 2014 at 03:39 PM

    Hi,

    We got your point and it has been taken into consideration. My apologies for not mentioning it on the first place. Your request has been raised to our developers. We currently have few pending requests on the pipeline so I couldn't provide you a definite time to when this will be added to Jotform, but rest assured you will be informed here once any progress has been made.

    By the way, have you ever heard about Webmerge? This enables you to create a custom PDF file and connect your Jotform data thru Zapier for integration. You can try this as an alternative though the downside here is that Webmerge has few limit for free users.

    Thanks!

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    Answered by randallmeeker on April 28, 2014 at 04:00 PM

    I actually was looking at Webmerge, although I don't particularly like their pricing. I have not heard of Zapier however. Could I just setup a webhook and not use Zapier?

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    JotForm Support

    Answered by Welvin on April 28, 2014 at 05:05 PM

    I'm afraid that it may not be possible connecting Jotform to Webmerge without Zapier. Webhook is however, available to Jotform. Check this out: How-to-Setup-Webhook-with-JotForm.

    Thanks

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    Answered by mybackcracker on December 14, 2014 at 04:43 PM

    I am hoping for this PDF option also.

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    JotForm Support

    Answered by BDAVID on December 14, 2014 at 06:05 PM

    I can see this feature request is still opened, however it might take a while to hear from our developers since there is no estimated time for the implementation, I will send a reminder to our second level. 

    If you have another question, please open a new thread, we will be glad to assist you.

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    Answered by TonyBenting on May 22, 2015 at 10:34 AM

    six months on and still not sorted! piss poor performance!

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    Answered by TonyBenting on May 22, 2015 at 10:36 AM

    this will never get sorted!!

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    JotForm Support

    Answered by Welvin on May 22, 2015 at 10:55 AM

    Surely, we will. It takes time, but not forgotten. All requests are queued and some of them are worked on based on its priority. I'm sorry to make you wait. But I have just replied to your other thread with an update about this feature.

    Thank you.

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    JotForm Support

    Answered by BDAVID on May 25, 2015 at 02:42 PM

    @randallmeeker, our development team has informed us that new PDF report editor is on its way. You will be able to design your PDF outputs. So, you will be notified when this feature gets released. We appreciate your patience.

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    Answered by Randall Meeker on May 25, 2015 at 03:11 PM

    Sound Great!

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    JotForm Support

    Answered by alp_deniz on September 05, 2015 at 07:30 PM

    Good news!

    Submission PDF editor is live on:

    Submissions page -> click Get PDF -> Customize PDF.

    Please let us know your thoughts so, together, we can make it better.

    Kind regards

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    Answered by luntiands on May 09, 2016 at 10:10 AM

    Hey guys,

    Not to be a mood killer... but the pdf customizer seems to be so slow for me... also not intuitive... images also cannot be resized or customized... any thoughts?

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    JotForm Support

    Answered by Kiran on May 09, 2016 at 12:37 PM

    @luntiands,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/835269

    Thank you!