Jot form doesn't work

  • Profile Image
    BMdy
    Asked on April 28, 2014 at 02:21 PM

    Hello,

    For some reason my most recent couple of forms don't work on a cell phone. attached is a screen shot.  Do i need to change the formatting?

     

    Thanks,

    Dave

  • Profile Image
    Welvin
    Answered on April 28, 2014 at 02:44 PM

    Hi Dave,

    What is the form URL in question please? OR, share to us the webpage where the form is located so we can check.

    Thanks

  • Profile Image
    Welvin
    Answered on April 28, 2014 at 02:47 PM

    Usually, that error appears on redirect page when you provided the wrong keys in the captcha field of the form. Sometimes, a conflict would also cause this so please let us know the webpage URL to where the form is embedded so we can check.

    You can also try re-embedding your form using our iFrame Method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code so to fix the possible conflicts the causes this error.

    Thanks