Security of confidential data when emailing form information

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    Jan Wlodarski 
    Asked on April 28, 2014 at 06:11 PM

    I want to have my clients complete their credit card authorization form for my services via jotform. If they complete the form, and the form is emailed to me, is the data still secure? Trying to wrap my head around this. Thanks...

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    Answered on April 28, 2014 at 07:38 PM

    Hi Jan,

    Thank you for contacting us.

    First off, I would like to clarify to you that acquiring credit card information using the form is not allowed by JotForm. This purpose on using the form is in violation of the JotForm's Terms of Use-- specifically on the phishing clause as stated.

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, show content with child pornography, make login forms to steal user credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 

    Should you need to collect CC information using the form, I suggest you used any of the existing Payment integrations that JotForm have. This will properly secure the credit card information since it will pass authentication via the payment processors.

    You can check the different Payment integrations here

    I understand that I might be wrong and you may not have used the form to collect credit card information -- I can only presume, and share the information to you in advance, since you seem to have not register an account with JotForm yet.

    If you haven't done so yet, you can also register an account using your e-mail by clicking on this link


    Also, I would like to tell you that form submission e-mail, while in transport -- is not encrypted. The e-mail content is only in plain text. So, if a person is able to intercept the e-mail while on transport, it is highly possible to read the content of the e-mail.

    So, we always advised NOT to INCLUDE confidential and sensitive data/information into the form e-mail.

    Hope this answers your inquiry. Kindly contact us again anytime if you need our assitance.


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    Jan Wlodarski 
    Answered on April 28, 2014 at 08:21 PM
    Thank you for the info! We have not started to collect CC info so we’re all good. Just looking for an easy, safe way for our customers to transmit the info to us.

    Thank you very much!