What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Multiple Upload Field] Upload failed?

    Asked by cincyshakes on April 29, 2014 at 02:29 PM

     

     

    This is our form:

    http://form.jotform.us/form/41057516021140

     

    When various people are testing it, it says that that the upload option at the bottom says "failed".  They are using the correct size and format.  What is the issue?

     

    Thanks,

    Jeanna

    Page URL:
    http://form.jotform.us/form/41057516021140

    JotForm size format thanks
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 29, 2014 at 04:03 PM

    Thank you for contacting us.

    I was able to attach a 160MB file to the Multiple Upload field on your form.

    Is this issue related to some specific file size, browser or anything else? Any additional information would be appreciated.

  • Profile Image

    Answered by cincyshakes on April 30, 2014 at 02:51 AM
    Thanks for the response. Can you try a large JPEG file?
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 30, 2014 at 05:10 AM

    Hi Jeanna,

    I was also able to test upload a 117MB JPEG file.

     

    You may also want to review this guides for more helpful info about the upload fields

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    and

    https://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

     

    Please inform us if you have more inquiry about this.

    Thanks!