Why does my jot form not come to my email anymore?

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    Steve Little 
    Asked on April 29, 2014 at 06:54 PM
    My jot form stopped coming to my email
  • Profile Image
    BDAVID
    Answered on April 29, 2014 at 08:07 PM

    Hi, please share the URL of the webpage where your form is embedded. Meanwhile try this:

    1) Check if the email address used for submission notifications is in our bounce list.

    2)  Make sure that all of your form's email alerts (on each form) are set this way

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail : noreply@jotform.com

    3) You may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
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    scubasteve7
    Answered on April 29, 2014 at 10:38 PM
    https://www.sweettalkcakes.com/payment.htmlhttps://www.sweettalkcakes.com/tastings.htmlhttps://www.sweettalkcakes.com/order.htmlNone of these are working. Email not on bounce list.
  • Profile Image
    ashwin_d
    Answered on April 29, 2014 at 11:38 PM

    Hello scubasteve7,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Name" and "Sender Email". That could be the reason why you are not receiving your submission emails from your form. Please check the screenshot below:

    Please be noted that you should select sender details as these information is required for your notification email alert to work normally. "Sender Name" should be selected from the dropdown options.

    For "Sender Email", you can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!