Email Notifier is not working

  • CovertLeopard
    Asked on April 30, 2014 at 10:26 AM

    When I check my form on the website, it shows 4 submissions and I can view each one.  These submissions are not being sent to my notifier email.  The test email comes through fine when I use it, but the form is not coming through when someone fills out my form. 

  • Azharul
    Replied on April 30, 2014 at 11:01 AM

    First off, we are sorry for the inconvenience.

    It sounds like there might be a problem in Email Configuration. You have to set Recipient Email in order to get submission data.

    The screenshot below can help you to resolve your problem.

    Email Notifier is not working Image 1 Screenshot 40

    Email Notifier is not working Image 2 Screenshot 51

    Email Notifier is not working Image 3 Screenshot 62

    I have cloned your form and find that everything was fine with your form. I got the submission data as well in the email address that i provided in Recipient Email.

    The following guideline will show you how to setup Recipient Email to your form.

    http://support.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Do get back to us if the issue still persist.

     

    Thank You

  • CovertLeopard
    Replied on April 30, 2014 at 11:11 AM
    Thank you! That fixed it
    *Best Regards,*
    *James Wiesen*
    ...
  • gori-mathew
    Replied on April 30, 2014 at 11:35 AM

    You are welcome, do feel free to let us know wherever you need our assistance.

    Thanks!