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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications and autoresponders not working.

    Asked by duckweedusa on April 30, 2014 at 07:52 PM

    I uploaded a form to my site today and tested. Both the email responder and the notification worked fine. Then I replaced the small jotform logo at the top of the table on the email response and notification with my logo, and now the email alerts are not working. Are those little photos the problem?

    Page URL:
    http://www.duckweedusa.com/application.html

    Screenshot
    email email notifications autoresponders and
  • Profile Image

    Answered by Cesar on April 30, 2014 at 10:27 PM

    The images are not the problem, it appears your form lost the Email Settings upon saving the changes you have made. In regards to the lost settings, it appears your email alert now has the proper configuration. We have informed the Dev Team about this matter, and they are working to solve it. Just make sure to go to your Email Alerts Settings and verify that the Email Alerts are properly configured in the case you save additional changes to your form. 

    Nevertheless, please make sure to check your SPAM folder in case any email alerts have been forwarded there. Also we do suggest to whitelist our domains used to send out our email alerts:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

    Please review the guide below for more information.

    Do let us know if the issue persists. Thank you.

    Recommended Guide:

    -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 01, 2014 at 02:36 AM

    We have opened an urgent bug ticket about this. Thanks. 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 01, 2014 at 10:12 AM

    @duckweedusa

    May I ask if you're still not receiving the notification emails as expected?