What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is over quota

    Asked by Mark riley  on April 30, 2014 at 08:38 PM

    I am using one of your forms but customers are not getting my replys and I keep getting

    This is an automatically generated Delivery Status Notification.



    Delivery to the following recipients has been delayed.


    The reason for the problem:
    4.1.0 - Unknown address error 552-'5.2.2 The email account that you tried to reach is over quota. Please direct\n5.2.2 the recipient to\n5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 yd10si3544164pab.289 - gsmtp'

    Page URL:

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    JotForm Support

    Answered by jonathan on April 30, 2014 at 11:12 PM


    I checked the form on the website here http://www.cutter.com.au/mailtest.php  this form  http://www.jotform.co/form/40727415265858

    And I found out that the form is still under a Guest account only.

    Forms under Guest account have an very limited submission limits. I suggest you register an account immediately to continue using the form.

    Use the same email account you are using now.

    Click this link http://www.jotform.com/signup to signup.

    Please contact us again anytime if you find difficulty doing this.




  • Profile Image

    Answered by welight on April 30, 2014 at 11:16 PM

    thanks, does this apply to my existing form or do I need a new form?

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    JotForm Founder

    Answered by aytekin on May 01, 2014 at 12:12 AM

    I have now moved your form to your new account. I also tested it and it is working fine. 

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    Answered by welight on May 02, 2014 at 01:41 AM
    The form does not show in my forms folder and when I resent them all they
    all bounced again
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    Answered by gori-mathew on May 02, 2014 at 03:26 AM

    Hi Mark,

    I have checked the account and confirm that the form (http://www.jotform.co/form/40727415265858) is in this account. If you are still unable to see it please logout, clear your browser's cache and then try to log back into the account.

    Do let us know if you need further assistance.