- Mark rileyAsked on April 30, 2014 at 08:38 PM
I am using one of your forms but customers are not getting my replys and I keep getting
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
The reason for the problem:
4.1.0 - Unknown address error 552-'5.2.2 The email account that you tried to reach is over quota. Please direct\n5.2.2 the recipient to\n5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 yd10si3544164pab.289 - gsmtp'Page URL:
- JotForm SupportjonathanAnswered on April 30, 2014 at 11:12 PM
And I found out that the form is still under a Guest account only.
Forms under Guest account have an very limited submission limits. I suggest you register an account immediately to continue using the form.
Use the same email account you are using now.
Click this link http://www.jotform.com/signup to signup.
Please contact us again anytime if you find difficulty doing this.
- welightAnswered on April 30, 2014 at 11:16 PM
thanks, does this apply to my existing form or do I need a new form?
- JotForm FounderaytekinAnswered on May 01, 2014 at 12:12 AM
I have now moved your form to your new account. I also tested it and it is working fine.
- welightAnswered on May 02, 2014 at 01:41 AMHi
The form does not show in my forms folder and when I resent them all they
all bounced again
- gori-mathewAnswered on May 02, 2014 at 03:26 AM
I have checked the account and confirm that the form (http://www.jotform.co/form/40727415265858) is in this account. If you are still unable to see it please logout, clear your browser's cache and then try to log back into the account.
Do let us know if you need further assistance.