Test notification emails are not being received

Hi,

I have attempted to send several test emails from my JotForm account to the designated email address (both from the editing mode by pressing the 'Test Email' button, and by entering the Preview screen and sending a fully completed form).

The recipient email address is correct, and I have checked my spam/junk email folder but there is nothing there.

Can you please advise what to do next?

Thanks.

I have reviewed your form's email alert settings and they appear to be properly set. I do also see that you have performed actual submissions to your form and appear to have been succesfully sent by our email server, this is the current log:

Current Email Log:

Current Server: /var/log/jotform/amazonSES.log:[30/Apr/2014:19:50:27 -0400] 41107890065856 AmazonSES Sent email to louise@rmys.com.au - MessageID:00000145b50be821-0364a857-ccd6-4026-b18b-89fcd3b56d5d-000000 - RequestId:3494da18-d0c2-11e3-ad0c-dd33be12d3bd /var/log/jotform/amazonSES.log:[01/May/2014:00:33:42 -0400] 41107890065856 AmazonSES Sent email to louise@rmys.com.au - MessageID:00000145b60f3941-f21c0fc8-cbe5-42fe-a1e7-ce470ff419f9-000000 - RequestId:c625cc31-d0e9-11e3-8a18-174e1b532766

 

Please make sure to whitelist our domains on your email settings:

·        jotform.com
·        email.amazonses.com
·        amazonses.com
·        jotform.co
·        secure.jotform.co
·        s3.amazonaws.com  
·        static-interlogyllc.netdna-ssl.com

If possible do also try a gmail.com address or a yahoo.com address. To verify if the problem is directly with your current email address.

Please review the following guide for more information:

-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

Do let us know the result of the steps provided above. if the issue persists. Thank you.

Thanks very much for the prompt response. I tried whitelisting all those domains, but this did not help.

However, I am able to receive the email responses to my gmail.com account, so it seems there is a problem with my work email address. I have checked it on your bounce list and it was not there.

I would much prefer to receive the notifications to my work email account. Is there anything that can be done about this?

Thanks again.

Hello LouHutton,

Is it possible for you to please login to your web mail account and see if the email are there in any of the folders.

It could be possible that your email server / email service provider is blocking email because a lot of email servers block emails coming from "noreply@.." email addresses. You may like to speak to your service provider and see if they are actually blocking them.

Please be noted that you can also setup a custom "Sender E-mail" option. The following guides should help you:

http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

To try the custom sender email option and see if that solves your problem.

Do get back to us if the issue persists.

Thank you!

Hello LouHutton,

If you're using an email software application such as MS Outlook or Eudora, you might want to check your spam folder on your webmail.  This is because that emails that land to the spam folder in your web mail account don't get downloaded to your computer's inbox.

Also, if whitelisting the domains did not solve your issue, please contact your mail service admin and have the following IP addresses whitelisted:

188.138.116.138
107.20.173.204
174.34.57.218
174.34.57.216
174.34.57.214
174.34.57.219
208.117.50.251
85.25.117.56
23.29.113.206
23.29.123.157

You may also ask for your mail server admin to check if there is anything that may have been blocked by the mail server itself which may have come from jotform.  This is because there are mail service providers that use an anti spam filter that don't provide any bounce back response, which as a result sometimes our servers mark it as successfully sent.

Please do let us know if the problem persists.

Thanks.

Hi all,

Thanks for all your suggestions. I actually received all the test emails I sent yesterday, but they took about 10-11 hours to arrive!

I have just completed another test to my work email account that worked straight away, so everything is good for now. I will come back to this thread if I experience any more problems.

Thanks again.

@LouHutton 

We are glad that this is now resolved. 

Feel free to contact us anytime you need assistance with your form.

Best Regards!