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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Test notification emails are not being received

    Asked by LouHutton on May 01, 2014 at 12:37 AM

    Hi,

    I have attempted to send several test emails from my JotForm account to the designated email address (both from the editing mode by pressing the 'Test Email' button, and by entering the Preview screen and sending a fully completed form).

    The recipient email address is correct, and I have checked my spam/junk email folder but there is nothing there.

    Can you please advise what to do next?

    Thanks.

    Page URL:
    http://www.foxsportspulse.com/assoc_page.cgi?c=1-9937-0-0-0&amp;sID=31<br/>6510

    Emails JotForm email recipient
  • Profile Image

    Answered by Cesar on May 01, 2014 at 12:49 AM

    I have reviewed your form's email alert settings and they appear to be properly set. I do also see that you have performed actual submissions to your form and appear to have been succesfully sent by our email server, this is the current log:

    Current Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[30/Apr/2014:19:50:27 -0400] 41107890065856 AmazonSES Sent email to louise@rmys.com.au - MessageID:00000145b50be821-0364a857-ccd6-4026-b18b-89fcd3b56d5d-000000 - RequestId:3494da18-d0c2-11e3-ad0c-dd33be12d3bd /var/log/jotform/amazonSES.log:[01/May/2014:00:33:42 -0400] 41107890065856 AmazonSES Sent email to louise@rmys.com.au - MessageID:00000145b60f3941-f21c0fc8-cbe5-42fe-a1e7-ce470ff419f9-000000 - RequestId:c625cc31-d0e9-11e3-8a18-174e1b532766

     

    Please make sure to whitelist our domains on your email settings:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

    If possible do also try a gmail.com address or a yahoo.com address. To verify if the problem is directly with your current email address.

    Please review the following guide for more information:

    -How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do let us know the result of the steps provided above. if the issue persists. Thank you.

  • Profile Image

    Answered by LouHutton on May 01, 2014 at 01:40 AM

    Thanks very much for the prompt response. I tried whitelisting all those domains, but this did not help.

    However, I am able to receive the email responses to my gmail.com account, so it seems there is a problem with my work email address. I have checked it on your bounce list and it was not there.

    I would much prefer to receive the notifications to my work email account. Is there anything that can be done about this?

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 01, 2014 at 02:01 AM

    Hello LouHutton,

    Is it possible for you to please login to your web mail account and see if the email are there in any of the folders.

    It could be possible that your email server / email service provider is blocking email because a lot of email servers block emails coming from "noreply@.." email addresses. You may like to speak to your service provider and see if they are actually blocking them.

    Please be noted that you can also setup a custom "Sender E-mail" option. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    To try the custom sender email option and see if that solves your problem.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on May 01, 2014 at 05:20 AM

    Hello LouHutton,

    If you're using an email software application such as MS Outlook or Eudora, you might want to check your spam folder on your webmail.  This is because that emails that land to the spam folder in your web mail account don't get downloaded to your computer's inbox.

    Also, if whitelisting the domains did not solve your issue, please contact your mail service admin and have the following IP addresses whitelisted:

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    23.29.113.206
    23.29.123.157

    You may also ask for your mail server admin to check if there is anything that may have been blocked by the mail server itself which may have come from jotform.  This is because there are mail service providers that use an anti spam filter that don't provide any bounce back response, which as a result sometimes our servers mark it as successfully sent.

    Please do let us know if the problem persists.

    Thanks.

  • Profile Image

    Answered by LouHutton on May 01, 2014 at 07:29 PM

    Hi all,

    Thanks for all your suggestions. I actually received all the test emails I sent yesterday, but they took about 10-11 hours to arrive!

    I have just completed another test to my work email account that worked straight away, so everything is good for now. I will come back to this thread if I experience any more problems.

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 01, 2014 at 10:01 PM

    @LouHutton 

    We are glad that this is now resolved. 

    Feel free to contact us anytime you need assistance with your form.

    Best Regards!