- asociaciontravaleraAsked on May 02, 2014 at 04:42 AM
Ive tried many times to stop your billings since 3 months ago but the downgrade button doesn't work
Could you please accomplish this process?
I have asked to paypal to stop your billings because the web interface doesnt work manually
Thank you and I will wait for you response
- JotForm Supportashwin_dAnswered on May 02, 2014 at 06:58 AM
Please be noted that you can cancel your subscription from your own PayPal account. Here are the steps to cancel your subscription:
1. Log in to your PayPal account
2. Find the latest payment you have made to JotForm
3. Click on the subscription number for that transaction
4. Click on the "Cancel Subscription" button.
You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html
Hope this helps.
Do get back to us if you have any questions.