What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please stop my paying plan as we are not going to use it

    Asked by asociaciontravalera on May 02, 2014 at 04:42 AM


    Ive tried many times to stop your billings since 3 months ago but the downgrade button doesn't work

    Could you please accomplish this process?

    I have asked to paypal to stop your billings because the web interface doesnt work manually

    Thank you and I will wait for you response

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 02, 2014 at 06:58 AM

    Hello asociaciontravalera,

    Please be noted that you can cancel your subscription from your own PayPal account.  Here are the steps to cancel your subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!