- Patrick WardAsked on May 02, 2014 at 01:42 PM
Please contact me to issue a credit. I can be reached at 810-503-1163. I would like to speak with someone within the next few days.
- JotForm SupportTitusNAnswered on May 02, 2014 at 03:29 PM
Sorry about that - lets see if we can resolve this quickly.
I checked our records - the only transcation I found was on this invoice: https://cp.bluesnap.com/jsp/show_invoice.jsp?ref=9F9D9EA3BAAAC4D2
The link shows invoice #79422818 which paid for this period's subscription for Jotform account mward .
Is this the one?
If it is, we can quicky refund it upon confirmation
If it is not - kindly provide any information about the charge - any reference numbers - reciept numbers- email address where you recieved the billing notification on.
Looking forward to your response.
We do not provide phone support - but this thread conversation just as efficient and is private - only accessible to you and our support staff.