What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my credit card was recently charged for a JotForm service that we no longer use.

    Asked by Patrick Ward  on May 02, 2014 at 01:42 PM

    Please contact me to issue a credit.  I can be reached at 810-503-1163.  I would like to speak with someone within the next few days. 

    JotForm credit card jotform service
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    JotForm Support

    Answered by TitusN on May 02, 2014 at 03:29 PM

    Hello,

    Sorry about that - lets see if we can resolve this quickly.

    I checked our records - the only transcation I found was on this invoice: https://cp.bluesnap.com/jsp/show_invoice.jsp?ref=9F9D9EA3BAAAC4D2

    The link shows invoice #79422818 which paid for this period's subscription for Jotform account mward .

    Is this the one?

    If it is, we can quicky refund it upon confirmation

    If it is not - kindly provide any information about the charge - any reference numbers - reciept numbers-  email address where you recieved the billing notification on.

    Looking forward to your response.

    We do not provide phone support - but this thread conversation just as efficient and is private - only accessible to you and our support staff.