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Sorry about that - lets see if we can resolve this quickly.
I checked our records - the only transcation I found was on this invoice: https://cp.bluesnap.com/jsp/show_invoice.jsp?ref=9F9D9EA3BAAAC4D2
The link shows invoice #79422818 which paid for this period's subscription for Jotform account mward .
Is this the one?
If it is, we can quicky refund it upon confirmation
If it is not - kindly provide any information about the charge - any reference numbers - reciept numbers- email address where you recieved the billing notification on.
Looking forward to your response.
We do not provide phone support - but this thread conversation just as efficient and is private - only accessible to you and our support staff.