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  • MarketingSOSCuisine
    Asked on May 2, 2014 at 3:59 PM

    Hi,

    I just upgraded to premium but my account still shows my previous limit of 100 submissions (free account)

    My username is MarketingSOSCuisine

    Please advise asap

    Thanks

    Pierre Lamontagne

    Jotform Thread 371197 Screenshot
  • BryanPaulo
    Replied on May 2, 2014 at 4:08 PM

    Hi Pierre,

    I've checked your account and I can see that it's already upgraded to premium account, active and has 100 submissions so far. If you are still seeing that you are on a free subscription, kindly clear your browser's cookie and try to login to your account again. If it's still the same thing, kindly attached a screenshot of your account stating that you are on fee account.

    Let us know if you need further help.

    Bryan