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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message "form data cannot be decoded" when I add an Email Notifier & try to save my form

    Asked by Richard on May 03, 2014 at 06:46 AM

    I have a large form, which I have added to no problem up until yesterday, when I got the error when trying to add a Notifier and save. Is there a limit to the size of a Form ?  I have noticed this has come up before, but the resolution is not clear.

     

    Please can you help.

     

    regards

    Richard

    email message form data problem size and
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    Answered by BryanPaulo on May 03, 2014 at 11:46 AM

    Hello Richard,

    Looks like the Email Alert wizrd is telling you that it failed to fetch the requested information from the form fields. Kindly review the fields included on the email alert. Or better yet, recreate the email notifier/autoresponder in question.

    Let us know if you need further help.

    Bryan

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    JotForm Support

    Answered by BDAVID on May 03, 2014 at 11:46 AM

    Hi,  could you please share with us the URL of the form, so we can check further? Meanwhile try this:

    1) Clear your browsers cache or try it on different browser.

    2) Make  a clone of your form in your account, sometimes making a cloned version solves the issue.

    3) If this issue persist it might be that  your form and some fields options are just too large. So, our recommendation is to make your form smaller if possible. Or split it into multiple forms.

    Hope this helps you, let us know what happens, we will be glad to assist you.

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    Answered by intranet.admin on May 04, 2014 at 07:39 AM

    Hello BDAVID,

     

    Thanks for your help. I had already sent the detail and URL with a flag private, but have not yet received a response.

     

    I have tried cloning, Chrome & Firefox but no joy. If I do need to break into multiple forms that would be a shame as I was trying to keep the Product List in one central place so that we don't have to maintain in multiple forms. Please could you help further.

     

    kind regards

    Richard

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    JotForm Support

    Answered by liyam on May 04, 2014 at 09:19 AM

    Hello Richard, 

    Can you provide us the link to the form in issue? I'd like to see what's causing this problem.

    Thanks.

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    Answered by intranet.admin on May 04, 2014 at 10:00 AM

    The link is:

    http://www.jotform.com//?formID=41214735874356

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    JotForm Support

    Answered by NeilVicente on May 04, 2014 at 10:31 AM

    @intranet.admin

    There is an existing ticket attached for the first thread you opened regarding this issue:

    http://www.jotform.com/answers/371100-Error-message-Form-data-cannot-be-decoded-on-adding-Notifier#2

    It has been assigned to one of our developers. We will contact you through that thread when we get an update from the said developer.

    For a better support experience, kindly post your queries regarding the same issue on that particular thread.

    Thank you!