What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Now your "GET PDF" function doesn't work

    Asked by norwinpiff on May 04, 2014 at 03:30 PM

    This is incredibly frustrating.  Is this service available only to paying customers?

    Thank you for your insights.

    Mike Z

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    Answered by BryanPaulo on May 04, 2014 at 03:58 PM

    Hello norwinpiff,

    All the features of paid version area available on free version. What browser do you use and its version? To help you better with this problem, kindly tell us the error you are getting and, if possible, screenshot of the problem.

    We will wait for your response.


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    Answered by norwinpiff on May 04, 2014 at 04:00 PM

    Thanks for your quick reply!  I'm using W7 and IE8.  While waiting for your response, I tried opening the file on a MAC and it worked perfectly.  Thanks so much!

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    Answered by BryanPaulo on May 04, 2014 at 04:06 PM


    Have you tried Clearing your Browser Cache. Did it work before? If clearing your browser cache didn't work, you may also try other browser (e.g. Chrome, Firefox).

    Let us know if you need further help.