Can I set up multiple conditions based on answers selected for emails to be sent to certain people?

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    Brittany 
    Asked on May 05, 2014 at 09:46 AM

    For example: 

     

    If option A and/or B are selected, send an email to person 1. If option C is selected, send an email to person 2. Is this possible through JotForm?

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    ceren
    Answered on May 05, 2014 at 10:23 AM

    Hi Brittany,

    You can achieve you requirement by using our Conditions and Email Alerts features. For sending submissions to different people first you need to add email notifications to your form. Then you can set your email rules based on selection from Condition Wizard.

    Here is the user guides which will help you,

    Setting Up Email Notifications

    How to send to a specific email address based on a selection?

    If you have any other questions please let us know.

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    Brittany 
    Answered on May 05, 2014 at 11:01 AM
    Hello,
    I’ve tried to do this, but once I make one condition for one condition, I can’t add another. For instance, I can say if question 1 option A is selected, then send an email to person 1, but I can’t set another condition where if question 2 option B is selected send an email to person 2.
    ...
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    ashwin_d
    Answered on May 05, 2014 at 12:34 PM

    Hello Brittany,

    To achieve your requirement, you will have to add two different condition to send submission emails after form is submitted. You need to follow exactly the same process which you followed to create condition for question 1. Please check the screenshot below on the process to add multiple conditional emails:

    The following guide should help you add conditional emails and you need to repeat the same steps for additional conditions as well:  https://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!