E-mail is not forwarding after alerts are set up?

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    j-robinson
    Asked on May 05, 2014 at 02:28 PM

    Hi I have e-mails that are not forwarding. Infact they've forwarded before but somehow stopped in March.

    Now when I set up three different forwarders and test it. They go to the default e-mail? Whats going own?

    Please check out my form "Albury and  Hawkins"

     

    Thanks....

  • Profile Image
    Mike_T
    Answered on May 05, 2014 at 03:50 PM

    Thank you for contacting us.

    As far as I can see, your email addresses are not listed in our bounced list, and email notifications seems to be fine. You are right, the 'Test Email' button is attached to default account email address. In order to test the real email recipients, please submit your form in browser.

    If you need any further assistance on this, please let us know. We will be happy to help.

  • Profile Image
    j-robinson
    Answered on May 05, 2014 at 04:01 PM
    We’ve tested it several times this morning and all e-mail still comes to get@j-robinson-online.com only instead of in addition to: melissa@alburyhawkins.com and korey@alburyhawkins.com
    Please direct me on how to correct this issue. Its work fine in the past…
    -- 
    Jermaine D. Robinson Sr., Multi-Media Producer 
    Sight & Sound Productions | Audio, Video, Web & Graphic Design
    Visit: www.sightandsoundproductions.net  -|-  Phone:
    919-593-9264
    J. Robinson, Executive Music Producer and Artist
    Shackles Free Entertainment | Bringing Everyday Moments To The Mic
    Visit: www.shacklesfree.com -|-  Phone:
    919-593-9264
    All our dreams can come true – if we have the courage to pursue them. 
    ~Walt Disney
    ...
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    Cesar
    Answered on May 05, 2014 at 05:34 PM

    You currently have 3 Email Alerts setup in your form: http://www.jotform.com/form/1992031821. It would appear as though emails from domain @alburyhawkins.com might be rejecting JotForm email alerts. If you are accessing the @alburyhawkins.com from your web browser. Do make sure that emails are not being directed to your Junk/Spam folder.

    If you are accessing thse account form Outlook or any other standalone email client. Do try accessing your email through the web browser. As some standalone clients may not sync email sent to your Junk/Spam folder.

    If possible do try an email address from services such as gmail or yahoo. To verify if the problem is mainly on adresses from the @alburyhawkins.com domain.

    Do let us know if the issue persists after performign these steps. Thanks.

     

    Related Article:
    -How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues