- NazAsked on May 06, 2014 at 01:11 AM
I've been getting Form ID did not match when submitting the form. However, I can view the submissions when I log in to your site. But my users won't be able to get their email notification. Can you tell me how to fix this?
- JotForm SupportTitusNAnswered on May 06, 2014 at 05:05 AM
You have about 8 identical forms in your jotform account (arjil) - its hard to pick out which form is giving you this error.
We would like to test and examine the form which gives you this error when you submit, please respond with the following for us to assist as quickly as possible:
1. The URL where you have embedded the form
2. The form Title or URL as previewed from Jotform.
We look forward to your response.
- arjilAnswered on May 06, 2014 at 10:06 PM
I realised after testing it on various phones. After using my app to scan it, it doesnt work on iPhone but works on Android phones. Is there any way to solve it?
- JotForm SupportEltonCrisAnswered on May 07, 2014 at 01:01 AM
Were you able to resolve the previous question you asked? Please let us know so we can assist you. The easiest solution I could suggest you about it is to retake your form embed code since that's usually an issue with embedding. I would recommend using iframe embed code to avoid any conflicts on your page.
Regarding on your last reply, is this related to your first question? Can you please provide more details about which part of the form that is not working on your end. It would be easier for us to troubleshoot problems like this if we can see the problem in our browser. Please provide the website URL containing the form so we can inspect it here.
- arjilAnswered on May 08, 2014 at 12:00 AM
the link where I put the form in is http://www.arscan.org/arscanwidgets/wheel3/winwheel_1.2.js
User with smartphones will scan an advertisement and this will pop out. But when user wants to submit, they can't go through with it.
- JotForm SupportWelvinAnswered on May 08, 2014 at 03:01 AM
http://www.arscan.org/arscanwidgets/wheel3/. It's works fine here using an IOS Device.
The Form Direct URL's on the page is correct. You are also far on reaching your account limits. May we know if this page is used inside an IOS App?
Lastly, I've cleared your forms cache. I hope that helps. Can you please check?
- arjilAnswered on May 08, 2014 at 04:20 AM
try scanning the picture of the wheel with an app called AR Layar, it's of a blue icon. Open the link with a monitor then scan it with your iphone (and all other phones if you may). Spin the wheel and follow through the steps. You will get the error.
- JotForm SupportjonathanAnswered on May 08, 2014 at 06:15 AM
Can you please clarify if your latest response was still about the original reported issue? We need to resolve first the original issue/question you have on this thread.
I test the form embedded on the website you mentioned http://www.arscan.org/arscanwidgets/wheel3/ using an Iphone emulator. And, so far, all test were successful. Refer to the images below when I did the test.
1. I used the Spin button and got the expected pop-up message
2. After I click OK button, the form was revealed
3. Then, I was able to submit the form successfully
I do understand how that "Spinning Wheel" work... if not mistaken, the Prize options in that wheel correspond to the form ID# which you have created . i.e. Prize 1 form, Prize 2 form.
In my test, I was abel to hit Prize 1 form. So, you can check in your form http://www.jotform.me/form/41241235631443 submission the test submission I did.
Hope this help. Please inform us if issue persist.