What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I unsubscribe from the premium service?

    Asked by Preves on May 06, 2014 at 12:39 PM

    How do I unsubscribe from the premium service?

    I did my monthly plan and is being charged every month on the card. I want to cancel faster. Please.

    card monthly plan unsubscribe
  • Profile Image

    Answered by BryanPaulo on May 06, 2014 at 01:40 PM

    Hi Preves,

    Please log on to your account then go to https://support.jotform.com/myaccount/billing then click on the Downgrade below the Free column. Once done, you will no longer be billed on the next billing cycle.

    Please let us know if you need further help.

    Bryan