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    Submission emails does not show the response.

    Asked by Sandy2121 on May 06, 2014 at 01:10 PM

    I recently created a form and when I get the response via email is VERY messed up.

    So for example look at the latest submission in JotForm and then view what it is I receive (see below) PLUS the name (required box) does not come thru!! This is CRITICAL to us...

     

    Question Answer
    What do you currently think about the KMCC Sports Lounge? test3
    How often have you eaten at the KMCC Sports Lounge?
    What do you think of the food selection currently offered by the KMCC Sports Lounge? test1
    How would you rate the value of food to the price?
    If you could add to the menu what particular food items would you like to see on the menu?
    How long are you willing to wait for food?
    If the Sports Lounge is changed into a European Pub would you like to see a German Style Bar?
    Which is more important for a European Style Pub, the drink selection or food selection? Used to  attend GBY some time ago
    What type of food would you like to see in a European Style Pub?
    What type of atmosphere would you like to see in a European Style Pub?
    What other suggestions would you have for a European style Pub?
    If the KMCC Sports Lounge was converted into a European Style Pub would you be more likely to patronize the facility?
    We are looking for a new name for a European Style Pub, any suggestions? test6test3

     

    JotForm email style name
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    JotForm Support

    Answered by KadeJM on May 06, 2014 at 02:40 PM

    I looked on your account, but I see you have quite a few forms so I am unsure of the form in question. Can you please tell us which form are you having this problem on? 

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    Answered by Sandy2121 on May 06, 2014 at 07:21 PM
    ​Its called "Class Survey Form"......
    ...
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    JotForm Support

    Answered by ashwin_d on May 06, 2014 at 11:12 PM

    Hello Sandy2121,

    Have you cloned your form and then changed the form fields? 

    I see that your notification email template has question which does not exists in your form. You must have cloned the form and then edited the form fields.

    Please be noted that when you edit the notification email template, any changes your make in your form will not reflect in the notification email template. You will have to manually update your email template as well.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by Sandy2121 on May 07, 2014 at 01:01 PM
    I didnt edit.
    I did this form like I have done any others.
    I choose the form and then put my wording - naturally- in it
    I'll try another form when i get a chance
    ...
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    Answered by EliezerN on May 07, 2014 at 03:39 PM

    Thanks for the additional information.

    Please try following the suggestion of my colleague Ashwin regarding creating a new notification, that should resolve the issue as the new notification will automatically include all the updated fields.

    Please let us know if the issue still persists.

    Thanks 

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    Answered by Sandy2121 on May 07, 2014 at 10:11 PM
    What do you mean "new notification?"
    ...
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    JotForm Support

    Answered by ashwin_d on May 08, 2014 at 01:42 AM

    Hello Sandy2121,

    Please delete the notification email alert you have in your form and add a new one. That should solve your issue. The following guides should help you:

    How to delete notification email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    How to add a new notification email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by Sandy2121 on May 09, 2014 at 10:51 PM
    thank you...! will try monday- work 2 jobs
    ...