What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do you hide unanswered questions

    Asked by tukstewart on May 07, 2014 at 07:42 AM

    When you get an email after someone has submitted the form it has the un answered questions and blank spots .  If you have a group of questions that are un answered as they all stem from the earlier question then youhave a lot of useless blank questions showing in your summary.  Is there a way to not include unanswered questions in your summary.



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    JotForm Support

    Answered by ashwin_d on May 07, 2014 at 09:56 AM

    Hello Luke,

    Yes it is possible to hide the question from submission emails which is not answered. You can enable the "Hide Empty Fields on Emails" settings of your form. The following guide should help you achieve this:  http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    Please be noted that "Hide Empty Fields on Emails" only works on an unedited version of your notification email alert. If you edit the content of your notification email template, this feature will not work.

    Do check and get back to us if you have any questions.

    Thank you!