Password not updating properly.

  • Profile Image
    dscar
    Asked on May 07, 2014 at 09:08 AM

    Hello,

     

    I changed my password but it didn't work.  Now when I log in I still have to use my old password.  However, when I try to access my setting it ask me to log in again and when I try nothing happens. 

     

    It's as if I am caught in a loop some how.  My user name is dscar

     

    Thanks

    David

  • Profile Image
    BDAVID
    Answered on May 07, 2014 at 11:23 AM

    Hi, I was able to reproduce the problem:

    1) I clicked on "Account".

    2) Changed the password.

    3) Logged out of my account.

    4) When trying to log back in, the new password will not be accepted, just the old one. 

    5) Once I am logged ing, when clicking on "Account" again, it requires me to enter my login credentials, but as you said nothing happens, unless I enter the new password.

    I have reported this to our second level, you will be notified via this thread when this gets fixed.

  • Profile Image
    eee
    Answered on May 08, 2014 at 05:28 PM

    Hi David,

    Problem has been solved,

    Kindest Regards,

    - Ertugrul.