What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Re: Paypal Defaults Broken

    Asked by NeilVicente on August 04, 2011 at 02:22 PM

    In reference to the thread: http://www.jotform.com/answers/34050-PayPal-Defaults-Broken

    I have made the sample form below to demonstrate the bug, since the user has already modified his form.


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    Answered by amya on August 10, 2011 at 09:44 AM

    Thank you.

    Just FYI, I did not modify the form, and it still exhibits the problem ;-)

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    Answered by amya on September 13, 2011 at 06:18 PM

    FYI, it is browser dependent. Seems to work on Safari, but not Chrome?

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    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 11:27 PM


    The problem has been fixed already. I tested your form using Google Chrome and I did not experience the issue any longer. The Paypal check boxes do not get selected when they get hidden and shown, after entering and removing 99999 as zip code.

    Also, I did not get redirected to Paypal when the Paypal fields are hidden. Instead, I was sent directly to your Thank You page.

    If this is contrary to what you're experiencing, please try clearing your Chrome browser cache. Press Ctrl, Shift and Delete keys all at the same time, keep "Empty the cache" selected, choose "the beginning of time" then click "Clear browsing data".


    Afterwards, restart your browser then test the form again. Let us know how it goes from here on out. Thanks!