- RobertAsked on May 07, 2014 at 01:19 PM
We have a client using JotForm on their site. The form has a file attachement button, integrated with DropBox, but it's not accepting .stl files.
DropBox says they can accept any file type, so I assume it is JotForm that does not accept .stl files, even though in this case, the files are being sent directly to DropBox.
Is this the case, and if so, can you recommend another solution whereby people can attach a .stl file of around 500 mb to an online form?
- EliezerNAnswered on May 07, 2014 at 04:55 PM
Please let me inform you that our File Upload field does not accept .stl files. You can fine more information about the file extensions allowed by our upload field in this guide: Upload Field Allowed File Types
As an aleternive solution you may try using our Ink File Picker widget: http://widgets.jotform.com/widget/filepickerIO
It will also allow you to upload .stl files through your forms.
I hope this helps. Please inform us if you need further assistance with this query.
- JotForm SupportMike_TAnswered on May 07, 2014 at 05:18 PM
To be clear, you can add the stl extension to allowed extensions of the form upload field:
However, the DropBox integration is most likely will not accept individual files larger than 300MB due to the API limit, but still such files will be uploaded to the JotForm storage.
- RobertAnswered on May 07, 2014 at 07:01 PMThanks for the prompt reply. Is Ink File Picker a third party service that
we'd need to subscribe to in order to try the solution you mentioned? How
would it allow us to bypass the JotForm file type limitation we're
- RobertAnswered on May 07, 2014 at 07:31 PMAh. I didn't know we could do that. I added stl file extension and it
worked. So even with the DropBox integration, are you saying that any file
upload over 300 mb will go on the JotForm server, and we download it from
there as normal?
- CesarAnswered on May 07, 2014 at 09:57 PM
That is correct any file type can be uploaded through your form as long as the extension is enabled. Files will still be uploaded to your JotForm account even if they are over 300MB in size. You can still downlaod these files from your JotForm account as normal.
- RobertAnswered on May 07, 2014 at 10:31 PMAwesome. Thanks.
- JotForm Supportashwin_dAnswered on May 08, 2014 at 02:09 AM
On behalf of my colleagues, you are welcome.
Do get back to us if you have any questions.