What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does the File Upload feature accept .stl files?

    Asked by Robert  on May 07, 2014 at 01:19 PM

    We have a client using JotForm on their site. The form has a file attachement button, integrated with DropBox, but it's not accepting .stl files. 

    DropBox says they can accept any file type, so I assume it is JotForm that does not accept .stl files, even though in this case, the files are being sent directly to DropBox.

    Is this the case, and if so, can you recommend another solution whereby people can attach a .stl file of around 500 mb to an online form?

     

    Thanks,

    Rob

    Page URL:
    http://laserimaginginc.com/3d-printers-printing/3d-prototyping/

    Screenshot
    file type online form JotForm dropbox
  • Profile Image

    Answered by EliezerN on May 07, 2014 at 04:55 PM

    Hi,

    Please let me inform you that our File Upload field does not accept .stl files. You can fine more information about the file extensions allowed by our upload field in this guide: Upload Field Allowed File Types

    As an aleternive solution you may try using our Ink File Picker widget: http://widgets.jotform.com/widget/filepickerIO

    It will also allow you to upload .stl files through your forms.

    I hope this helps. Please inform us if you need further assistance with this query.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 07, 2014 at 05:18 PM

    To be clear, you can add the stl extension to allowed extensions of the form upload field:

    However, the DropBox integration is most likely will not accept individual files larger than 300MB due to the API limit, but still such files will be uploaded to the JotForm storage.

    Thank you.

  • Profile Image

    Answered by Robert  on May 07, 2014 at 07:01 PM
    Thanks for the prompt reply. Is Ink File Picker a third party service that
    we'd need to subscribe to in order to try the solution you mentioned? How
    would it allow us to bypass the JotForm file type limitation we're
    experiencing?
    Thanks,
    Rob
    ...
  • Profile Image

    Answered by Robert  on May 07, 2014 at 07:31 PM
    Ah. I didn't know we could do that. I added stl file extension and it
    worked. So even with the DropBox integration, are you saying that any file
    upload over 300 mb will go on the JotForm server, and we download it from
    there as normal?
    Thanks,
    Rob
    ...
  • Profile Image

    Answered by Cesar on May 07, 2014 at 09:57 PM

    That is correct any file type can be uploaded through your form as long as the extension is enabled. Files will still be uploaded to your JotForm account even if they are over 300MB in size. You can still downlaod these files from your JotForm account as normal.

    Thank you.

  • Profile Image

    Answered by Robert  on May 07, 2014 at 10:31 PM
    Awesome. Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 08, 2014 at 02:09 AM

    Hello Robert,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!