What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I know if I am still receiving submissions from my form?

    Asked by Don Sargent on August 04, 2011 at 06:52 PM

    Our previous designer used your services for a response form for my current website. I would like to know if there is any way for me to know if my form is currently working, or if there is a way for me to edit the form? Thank you.

    Page URL:
    http://completefloorcaresd.com/contact.html

  • Profile Image

    Answered by allanftd on August 05, 2011 at 06:08 AM

    Hi Don,

    Upon checking our database, your form is still active and should still be able to receive responses from your clients. However, you should speak with your previous designer about the possibility of changing the recipient email address to yours, as well as obtain a copy of the past form submissions from your clients.

    If you already have an existing JotForm account, you can clone the form to get an exact replica of the form you're currently using. Once you,re done cloning the form, you can make the necessary changes in your form (i.e. add/delete fields, change email address where notifications are sent, etc). Here's how you can clone an existing form - http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL.

    Please let us know if we can be of further assistance. 

    JOTFORM SUPPORT