What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    On creating a new form, When I add a payment function, the wizard tells me I will lose data if I change to subscriptions

    Asked by tyrogel on May 08, 2014 at 04:30 PM

    In my account I have many other payment forms which accept payment thru PayPal as "donation", but when I recently tried to setup a new form from scratch when I used the payment wizard to set the specs it gave me an error saying if  change from products to subscriptions I will lose all of my previous data. This is the first time I am making a subscription form. Can I only sell things one way thru Jotform?

    Help!  :)

    Thx Ty

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    JotForm Support

    Answered by jonathan on May 08, 2014 at 06:55 PM


    If this is the form https://www.jotform.com/41276048047959 you were refering to, the wizard warning/alert was triggered because the form probably have already an existing payment tool  base on "Products"




    Can I only sell things one way thru Jotform?

    This is correct on a single form only.

    You cannot add 2 payment tools on the same form. i.e. you cannot Sell Products and Sell Subscriptions both at the same time on a 1 form.


    Hope this clarify the matter. Inform us if you need further assistance.