On creating a new form, When I add a payment function, the wizard tells me I will lose data if I change to subscriptions

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    Asked on May 08, 2014 at 04:30 PM

    In my account I have many other payment forms which accept payment thru PayPal as "donation", but when I recently tried to setup a new form from scratch when I used the payment wizard to set the specs it gave me an error saying if  change from products to subscriptions I will lose all of my previous data. This is the first time I am making a subscription form. Can I only sell things one way thru Jotform?

    Help!  :)

    Thx Ty

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    Answered on May 08, 2014 at 06:55 PM


    If this is the form https://www.jotform.com/41276048047959 you were refering to, the wizard warning/alert was triggered because the form probably have already an existing payment tool  base on "Products"




    Can I only sell things one way thru Jotform?

    This is correct on a single form only.

    You cannot add 2 payment tools on the same form. i.e. you cannot Sell Products and Sell Subscriptions both at the same time on a 1 form.


    Hope this clarify the matter. Inform us if you need further assistance.