What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your South Korean Won is not correct

    Asked by Emendology on May 08, 2014 at 04:48 PM

    Hello,

     

    Your South Korean Won for payments form is not accepting correct amount.

    For sintance, If I type in 200 KRW, it charges (during my test with Stripe) 20,000 KRW.  

    When I type in 20,000 KRW, it charges (again during my test with Stripe) 2,000,000 KRW.

     

    I believe that this is a problem.  

     

    Please help!

     

    Also, is it possible to make the field box for entering the amount larger?

     

    Thank you

    problem hello
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 08, 2014 at 06:59 PM

    Hello,

    It appears that zero-deciimal currencies such as KRW were overlooked.

    We will be fixing this soon.

    Thanks!

  • Profile Image

    Answered by Emendology on May 08, 2014 at 07:01 PM
    Thank you.
    Do you know how soon?
    Thanks!!
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 08, 2014 at 07:38 PM

    As soon as now :)

    Fixed. Cheers!

  • Profile Image

    Answered by Emendology on May 08, 2014 at 07:51 PM
    Thanks!! Thats great, and the speed to which it was fixed is also very
    impressive.
    ...
  • Profile Image

    Answered by Emendology on July 15, 2014 at 02:21 AM
    Hi,
    My account appears to be suspended. It is saying that my IP address has
    been blocked due to a possible phishing attempt.
    I can assure you that I am not phishing. It is a website to serve folks in
    academia -- research manuscript editing boutique. I am currently abroad
    (in South Korea) working on my site and forms from JotForms.
    My website relies heavily on JotForms. It is critical that you relieve the
    suspension, and I hope that forms on my account has not been altered in any
    way.
    As of right now, forms on my website from JotForms are not showing up,
    which is a problem for operation (i.e. upload-able forms and payments,
    etc.).
    Due to my high reliance on JotForms, once my small business grows for a
    couple of more months, I was planning on becoming a subscribed member.
    Please, see to this as soon as possible.
    Sincerely,
    Sung
    ...
  • Profile Image

    Answered by Emendology on July 15, 2014 at 04:01 AM
    Hi,
    My account has been suspended (for possible phishing). I do believe that
    this is in error. My forms are not used for phishing, and it shouldn't
    violate your terms of use.
    Please white-list my account to avoid this from happening again.
    My site relies heavily on JotForms, and in he near future when my small
    business starts generating greater revenue, I plan on upgrading to a
    subscribed member.
    Please fix this ASAP.
    My forms, just to clarify, are used to upload files and accept (possible)
    payments via Stripe. The latter case has not happened yet, and I don't
    foresee it happening in the near future, as the expected growth of having
    clients pay via credits cards is not in the near future.
    Please fix this ASAP!! Thank you!
    Sincerely,
    Sung

    ...
  • Profile Image

    Answered by jedcadorna on July 15, 2014 at 06:11 AM

    Your question has been moved in this thread http://www.jotform.com/answers/403484

  • Profile Image

    Answered by Emendology on July 15, 2014 at 09:01 AM
    Hi,
    Thank you for addressing my problem.
    It appears my suspension has been lifted.
    However,
    portions of my website that has forms embedded are not showing
    up...
    Ill check on this further throughout the day... but as of right now... it
    isnt appearing.
    Any thoughts? Thanks!!

    ...