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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "Insert Text Or Mathematical Calculation into field" problem

    Asked by milbra on May 08, 2014 at 04:48 PM

    I'm trying to uase the "Insert Text Or Mathematical Calculation into field" option under Conditions, but am having visibility problems regarding field selection (see theattached). Can you please help?  Thanks

    Screenshot
    problem Selection thanks
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    Answered by jedcadorna on May 08, 2014 at 07:14 PM

    Hello,

    Thank you for contacting us.

    I've cloned and tested your form and was able to see the option. Can you try it on a different browser and see if that helps.

    You can also try to maximize the window.

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    Answered by milbra on May 08, 2014 at 07:44 PM

    The original screenshot is from Firefox and doesn't happen every time. The same thing is happening with IE. 

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    JotForm Support Manager

    Answered by Jeanette on May 08, 2014 at 10:48 PM

    I would recommend you to use Chrome instead, this the most recommended browser to edit forms in our builder.

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    Answered by milbra on May 09, 2014 at 08:39 AM

    Thanks, but my users primarily use Firefox. Maximizing the window helped.

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    JotForm Support Manager

    Answered by Jeanette on May 09, 2014 at 11:18 AM

    Glad to know that made the trick. Do not hesitate to contact us anytime for further help.

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    Answered by milbra on May 09, 2014 at 01:03 PM

    Thanks for all your help, now and in the past. Replies are always quick, helpful, and polite!