- tmlcowanAsked on May 08, 2014 at 06:06 PM
We have Assembly of truth and Tanda Ministries that how forms to be filled out online. We are not receiving all of them to the emails that we have listed. It is a major problem why?? Please help us with this.
- JotForm Support ManagerJeanetteAnswered on May 08, 2014 at 08:19 PM
Checking in one of your forms, I found that some email addresses are in bounce list.
Result: firstname.lastname@example.org , email@example.com were IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013d647= firstname.lastname@example.org>) with the = subject of (New submission: Tanda Canion. Ministry Request Form (Out-of-Tow= n)) matches a profile the Internet community may consider spam. Please revi= se your message before resending.'
email@example.com,firstname.lastname@example.org were not bounced.
Are these email addresses receiving the submissions?
Were emails working normally before? Did you make a recent edition to any of these forms?
So far I've checked these forms
Adjutant Leadership Registration Form
Tanda Canion. Ministry Request Form
If you have more email addresses involved, you can remove yourself from bounce list see how
I need to have the questions clarified so I can raise a ticket properly
- JotForm Support ManagerJeanetteAnswered on May 08, 2014 at 08:25 PM
At any rate, I have opened a ticket to find out why all of the forms are not getting email notifications
- tmlcowanAnswered on May 12, 2014 at 05:00 PM
Yes.. We used to recieve all subbmissions via emal. Now we are not getting all of them. 404-580-5240
- JotForm DeveloperhasanAnswered on May 13, 2014 at 04:26 AM
We have made some improvements and it seems like everthing is normal now. I have made a test submission and notification emails sent successfully.
Adding our IPs to your whitelist will also prevent future errors. Whitelisting JotMails IP Addresses