What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
All of a sudden we are not receiving emails from all ministry request forms submittedAsked by tmlcowan on May 08, 2014 at 06:06 PM
We have Assembly of truth and Tanda Ministries that how forms to be filled out online. We are not receiving all of them to the emails that we have listed. It is a major problem why?? Please help us with this.
JotForm Support Manager
Checking in one of your forms, I found that some email addresses are in bounce list.
Result: email@example.com , firstname.lastname@example.org were IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013d647= email@example.com>) with the = subject of (New submission: Tanda Canion. Ministry Request Form (Out-of-Tow= n)) matches a profile the Internet community may consider spam. Please revi= se your message before resending.'
firstname.lastname@example.org,email@example.com were not bounced.
Are these email addresses receiving the submissions?
Were emails working normally before? Did you make a recent edition to any of these forms?
So far I've checked these forms
Adjutant Leadership Registration Form
Tanda Canion. Ministry Request Form
If you have more email addresses involved, you can remove yourself from bounce list see how
I need to have the questions clarified so I can raise a ticket properly
JotForm Support Manager
At any rate, I have opened a ticket to find out why all of the forms are not getting email notifications
Yes.. We used to recieve all subbmissions via emal. Now we are not getting all of them. 404-580-5240
We have made some improvements and it seems like everthing is normal now. I have made a test submission and notification emails sent successfully.
Adding our IPs to your whitelist will also prevent future errors. Whitelisting JotMails IP Addresses