What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms going to the correct email.

    Asked by Tabitha  on May 08, 2014 at 08:55 PM

    Hi There We had some forms set up by you guys in the past for Facebook Toronto. Since than staff has changed and when the forms are completed they are not going to the correct email. How can we link the forms on our internal site to the email address of the new employee? Look forward to hearing from you Thank You Tab

    email correct email site and
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    JotForm Support Manager

    Answered by Jeanette on May 08, 2014 at 11:41 PM

    I assume you have access to the account that is holding the forms, please follow this guide in order to update the email addresses.

    Finding out E-mail Address used for submission notifications
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    JotForm Support Manager

    Answered by Jeanette on May 08, 2014 at 11:47 PM

    The account I think you are talking about could be mmearns, right?

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    Answered by Tabitha  on May 09, 2014 at 10:51 AM
    Yes. That was a formal employee. Can we change it to my name?
    Thanks,
    Tabitha
    ...
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    JotForm Support

    Answered by NeilVicente on May 09, 2014 at 11:03 AM

    Hello,

    Do you still have access to the account? If so, kindly reply on this forum thread under the said account.

    If not, then we have to ask you to get the login details from the original account owner. We cannot just  hand over account access without a thorough verification.

    Thank you for your understanding.

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    Answered by Tabitha  on May 15, 2014 at 04:01 PM
    Hello
    I didn’t receive a response. Why is it when someone completes the form and press submit it does not go to the correct email address intended form. We need this resolved ASAP.
    Thanks,
    Tabitha
    ...
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    JotForm Support Manager

    Answered by Jeanette on May 15, 2014 at 06:21 PM

    I see serveral forms in account mmearns (mmearns@fb.com), can you please indicate the form you are having problems with?

    Also, to change your username, we need you to enter into that account and open a thread in the forum so we can process the request.