What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Broken link to docx file.

    Asked by CreativeProsePublishing on May 09, 2014 at 02:59 AM

    Jamie Canosa's never was fowarded to us...Why?

    Your site will not let us download the DOCX she sent so we can't judge it. This is very embarrassing for a new company!

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    Answered by bob on May 09, 2014 at 05:15 AM

    I found no Sender Email address while checking your form. Please see the image below.

    Setting up Sender Email could solve the problem I guess

    The following guideline should help you.

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Please let us know if the issue still remain.

    Thank You

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    Answered by CreativeProsePublishing on May 10, 2014 at 05:01 PM
    the doc is there, we just can't download it
    Thank you,
    Cindy C Bennett and Sherry Gammon
    Creative Prose Publishing
    ...
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    JotForm Support Manager

    Answered by Jeanette on May 10, 2014 at 11:57 PM

    This sometimes happens when the form embed codes are not executing properly into the website page.

    Probably because you are embedding the source codes method and some codes in your page might block the elements.This might prevent the file upload field working correctly, so files are not correctly forwarded into our server. To prevent future issues, I would advise re-embedding your form using our iFrame Method: Getting-the-Form-iFrame-Code 

    Nevertheless, I've opened a ticket so our developers can see if they retrieve this file.

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    JotForm Support

    Answered by liyam on May 11, 2014 at 10:58 PM

    We apologize for this inconvenience, CreativeProsePublishing.

    It appears that the file that was uploaded failed to upload correctly causing the file to get corrupted. This can be caused by faulty internet connection which may ruin the file upon transit. Unfortunately, this file can't be retrieved.  What I can suggest is to contact the person who submitted the document and ask him to resubmit the file. 

    It would also be great if you can inform us as soon as the file has been submitted so we can identify further if there were other issues which may have caused the corruption of the file.

    Please do keep us posted.

    Thanks.