Broken link to docx file.

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    Asked on May 09, 2014 at 02:59 AM

    Jamie Canosa's never was fowarded to us...Why?

    Your site will not let us download the DOCX she sent so we can't judge it. This is very embarrassing for a new company!

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    Answered on May 09, 2014 at 05:15 AM

    I found no Sender Email address while checking your form. Please see the image below.

    Setting up Sender Email could solve the problem I guess

    The following guideline should help you.

    Please let us know if the issue still remain.

    Thank You

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    Answered on May 10, 2014 at 05:01 PM
    the doc is there, we just can't download it
    Thank you,
    Cindy C Bennett and Sherry Gammon
    Creative Prose Publishing
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    Answered on May 10, 2014 at 11:57 PM

    This sometimes happens when the form embed codes are not executing properly into the website page.

    Probably because you are embedding the source codes method and some codes in your page might block the elements.This might prevent the file upload field working correctly, so files are not correctly forwarded into our server. To prevent future issues, I would advise re-embedding your form using our iFrame Method: Getting-the-Form-iFrame-Code 

    Nevertheless, I've opened a ticket so our developers can see if they retrieve this file.

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    Answered on May 11, 2014 at 10:58 PM

    We apologize for this inconvenience, CreativeProsePublishing.

    It appears that the file that was uploaded failed to upload correctly causing the file to get corrupted. This can be caused by faulty internet connection which may ruin the file upon transit. Unfortunately, this file can't be retrieved.  What I can suggest is to contact the person who submitted the document and ask him to resubmit the file. 

    It would also be great if you can inform us as soon as the file has been submitted so we can identify further if there were other issues which may have caused the corruption of the file.

    Please do keep us posted.